Staff’s experience is one of the components of the Capital of Knowledge of the organization.
Experience is connected with individuals and teams. Critical knowledge is likely to leave the organization when staff leaves the organization.
Experience Management focus on setting-up a formalized process to capitalize into the organization the critical know gained by individuals through their activity.
Most times individuals themselves are not aware of their knowledge and its value. Experience is generally:
– built-up over time and seeming obvious
– fully integrated into action
– linked to personal life, emotions, a specific context and time
– not formalized, shared verbally or through action